Frequently Asked Questions
Everything you need to know about CAOasisGaming — from how the platform works to how we keep your information safe. If you can't find your answer here, our friendly support team is always happy to help.
About the Platform
CAOasisGaming is a free social arcade platform built for Canadian adults 18 and over. We offer a curated library of 60+ browser-based games spanning puzzle, action, strategy, trivia, word games, and more — all completely free to play, with no downloads, no subscriptions, and no hidden costs. Beyond the games, we're a social community where players connect, compete on leaderboards, earn achievement badges, and enjoy seasonal events together.
There is no catch. CAOasisGaming is 100% free — no subscription plans, no premium tiers, no in-game purchases, and no pay-to-win mechanics. Every single game, feature, and community tool is available to all members at no cost whatsoever. We are a social entertainment platform, and keeping the oasis free for every Canadian is central to our mission. That commitment will never change.
CAOasisGaming is designed for adults aged 18 and over. We welcome players from all across Canada — every province and territory. All you need is a modern web browser and an internet connection. There are no geographic restrictions within Canada, and our platform is fully bilingual-friendly for our Francophone community members.
We're proudly Canadian, headquartered at 120 King Street West, Toronto, Ontario M5H 1J9. Our team is based in Toronto, but our community spans coast to coast. You can reach us at hello@caoasisgaming.com or by phone at +1 647-555-0183, Monday through Friday, 9AM to 6PM Eastern Standard Time.
Gameplay
No account is required to start playing immediately. Simply confirm your age at the entry gate and you can browse and play all of our games right away. However, creating a free optional profile unlocks additional benefits: your scores are saved across sessions, you can appear on the community leaderboard, collect achievement badges, and join community chat rooms. Account creation is quick and entirely optional.
Our library currently features 60+ carefully curated arcade-style games. Categories include puzzle and brain games, word games and crosswords, trivia and knowledge challenges, casual action and reflex games, strategy games, and classic card-style games. We add new titles regularly — typically several new games each month — so there's always something fresh to discover in the oasis.
Each game has its own real-time leaderboard tracking top scores for the current week. Leaderboards reset every Sunday at midnight Eastern time, giving everyone a fresh start each week. To appear on leaderboards you'll need a free player profile. Weekly top performers in each category receive community recognition, special badge awards, and are featured in our weekly community highlights. It's friendly competition — all in good fun.
Every day at 9AM Eastern time, a fresh set of daily challenges is published on your challenge board. These are specific goals within existing games — for example, completing a puzzle in under two minutes, reaching a score threshold in an action game, or answering ten trivia questions correctly in a row. Completing daily challenges earns you achievement points and contributes to streak badges. Maintaining a seven-day streak unlocks special recognition on your profile.
Safety & Privacy
We take your privacy extremely seriously. All data we collect is governed by our Privacy Policy, which complies fully with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We use industry-standard encryption for all data transmission, never sell your personal information to third parties, and collect only the minimum data necessary to operate the platform. You can request deletion of your account and all associated data at any time by contacting hello@caoasisgaming.com.
CAOasisGaming is designed for adults 18 years of age and over, and we take that responsibility seriously. The age confirmation step at entry is a key part of our commitment to maintaining a responsible, adult-oriented entertainment environment. It's a quick self-declaration — we ask you to confirm you're 18 or older before accessing the platform. This step is remembered for your current session so it won't interrupt your gameplay once you're inside the oasis.
No. CAOasisGaming does not involve real money in any form. There are no financial transactions on our platform — no purchases, no charges, no in-game currencies with real-world value, and no prizes with monetary value. All games are played purely for entertainment, and all rewards (badges, leaderboard rankings, achievement recognition) are entirely non-monetary social features.
Our Trust and Community team, led by our Head of Community Sofia Nakamura, actively monitors community chat rooms and player interactions. We operate a clear Community Code of Conduct that all members agree to uphold. Any member can report inappropriate behaviour using the in-platform report function, and our team responds to all reports within 24 hours. Repeat policy violations result in account suspension. We're committed to keeping the oasis a positive and welcoming space for all adult members.
Technical Support
CAOasisGaming is fully optimised for all modern web browsers including Google Chrome (recommended), Mozilla Firefox, Apple Safari, Microsoft Edge, and Opera. We recommend keeping your browser updated to its latest version for the best performance and security. Internet Explorer is not supported. Most games also work excellently on mobile browsers — Chrome on Android and Safari on iOS both perform very well.
If a game is loading slowly or not loading, try these steps in order: First, refresh the page with Ctrl+R (Windows) or Cmd+R (Mac). Second, clear your browser cache by pressing Ctrl+Shift+Delete and clearing cached images and files. Third, try switching to a different browser. Fourth, check your internet connection — a minimum of 2 Mbps is recommended for smooth gameplay. If the problem persists, please contact our support team at hello@caoasisgaming.com with the game name and your browser details.
Score saving and progress tracking require a free player profile and a stable internet connection at the time of play. If you were playing as a guest (without logging in), scores are not saved to a profile. If you were logged in and your score didn't register, it may have been due to a brief connection interruption. Unfortunately, scores from disconnected sessions cannot be manually added retrospectively, but please contact us at hello@caoasisgaming.com if this happens repeatedly so our technical team can investigate.
We really appreciate bug reports — they help us improve the oasis for everyone. To report a technical issue, please visit our Contact page and select "Technical Support" as your subject, or email us directly at hello@caoasisgaming.com. Please include the game name, a brief description of the issue, the browser and device you were using, and any error messages you saw. Our technical team monitors reports daily and will follow up within one to two business days.
Still Have Questions?
Our support team is available Monday to Friday, 9AM–6PM EST and typically responds within one business day.