Get in Touch With
the Oasis Team
Whether you have a question about the platform, encountered a technical hiccup, want to share feedback, or are interested in a partnership — our Toronto-based team is always happy to hear from you. We aim to respond to all enquiries within one business day.
Contact Information
Our support team is available Monday to Friday, 9AM to 6PM Eastern Standard Time. We're real people who genuinely care about your experience in the oasis.
Toronto, Ontario M5H 1J9
Canada
Check our FAQs page or visit the Help Center — most common questions are answered there instantly, without waiting for a reply.
Send Us a Message
Fill in the form below and we'll get back to you as soon as we can — usually within one business day.
Other Resources at Your Service
FAQs
Browse our comprehensive FAQ section covering account questions, gameplay, safety, privacy, and technical support.
Read FAQsHelp Center
Explore our detailed help articles organised by category — from getting started to advanced community features.
Visit Help CenterResponsible Play
Learn about our responsible entertainment guidelines, wellness resources, and how to maintain a healthy play balance.
Responsible Play